Best Care Patient Advocacy

Communication. Clarity. Peace of Mind.


Ann Thoman

Ann Thomas, BA, BCPA
Best Care Patient Advocacy

For 30 years, Ann worked closely with doctors, nurses, hospitals, and patients. Her career spanned sales, marketing, and physician/clinician and patient education. She worked with staff in every area of the hospital. Her extensive experience interfacing with the healthcare industry and patients allows her to quickly establish rapport with physicians and clinicians. Ann is well versed regarding medical conditions, test results, and treatment options. She will calmly, compassionately, and accurately translate every option to the patient or their decision maker so the patient’s voice will be heard.

Most importantly, this background allows her to ask the right questions, so you, as a patient, get the right answers and care.

Since Ann was a young child, she has been fascinated with all things scientific and medical. In high school, her gift was recognized early and she was invited to spend every Monday at a local Maryland hospital observing surgeries, spending time in the emergency department, and interacting with doctors and patients before she graduated a year early from high school.

In 2017 Ann retired from GE Healthcare in Seattle and moved to North Carolina to be closer to her elderly parents. She was eager to fulfill her dream of helping patients and their loved ones more directly through patient advocacy. Her passion and authenticity make her a valuable ally in addressing your healthcare needs.

Ann appreciates living in Asheville and spending time with her parents, children, large extended family, and friends. She also enjoys exploring nature, yoga, being intellectually curious, and meeting and connecting with people.


Ann is a Board Certified Patient Advocate (BCPA)

Ann is an Independent Patient Advocate. As such, she doesn’t work for an insurance company, hospital, or medical practice. This means she is advocating solely for a patient’s best interests. There are no conflicts of interest.

What is a BCPA?

BCPA stands for Board Certified Patient Advocate and is a formal recognition of competence in the field of Patient Advocacy. The certification requires successfully passing a rigorous proctored examination, including competencies, scope of practice, and professional ethics. Ann completed the program and received her BCPA certification in September 2018.

BCPAs are required to adhere to a high standard of practice and ethics. Patient Advocate Board Certification is similar to a fiduciary financial certification. Ethics require that the advocate receive no monetary compensation from any provider, facility, or product the client/patient may decide to use as a result of information the advocate provides.

Currently there are 890 BCPAs in the U.S. and Canada. Of these, 55 are in North Carolina.

Find out more about Board Certified Patient Advocates. 


BA, Biology–Pre-med, Wake Forest University, Winston-Salem, NC

Continuing Education–Johns Hopkins University, Baltimore, MD



Over 500 hours experience in Operating Room–1996-1999, 2004-2007
Professional Negotiations–2000, 2007, 2010
Hospital Procedures and Safety Protocols–2008-2017

GE Healthcare, Wauwatosa, WI–2008-2017

Account Executive 2008-2015
Sales of diagnostic cardiology capital equipment and software products to hospitals in WA, OR, ID, MT and AK.

Sales Strategist and Cardiology Business Manager 2015-2017
Supported entire west coast Diagnostic Cardiology sales team during 2015 and Piloted Cardiology Business Manager (CBM) role.

Ascent Healthcare Solutions (now a part of Stryker Corporation), Phoenix, AZ

Account Executive, 1998-1999 and 2004-2007
Sales of single use medical device reprocessing to hospitals in the Northwest.

Westgroup, Inc., Eagan, MN

Sales Representative, 2000-2004
Sales of research and marketing products to law firms.

Additional Corporations Represented

  • Bristol-Myers Squibb
  • Toronto Medical
  • Huntleigh Healthcare
  • Wright Medical Technology
  • Stackhouse
  • Dynasplint
  • Bodyglove


Ann Thomas was exactly what my independent 95-year-old mother and I needed. I lived too far away to be there for Mom at doctors’ appointments and wasn’t always getting the details on her care. Ann was able to be with her during doctor’s appointments and give me a thorough recap of what transpired. She is knowledgeable and persistent and brings clarity to the process. She also has a good sense of humor, loads of common sense and is supremely ethical. Mom enjoyed the time they spent together waiting for doctors’ appointments, how great is that? Mom has since moved to be close to me and therefore we are missing Ann. She knows the right questions to ask and is a caring advocate. I do not hesitate to recommend her highly to anyone who needs help navigating our complex medical care systems.

Michele Vernon
Chapel Hill, NC